What does the Air Terminal Operations Center (ATOC) manage?

The Air Terminal Operations Center (ATOC) is primarily responsible for overseeing loading and unloading operations at an airport. This includes coordinating the movement of cargo and baggage, ensuring that the aircraft is properly loaded in accordance with weight and balance requirements, and managing the logistical aspects of these processes to maintain efficient turnaround times.

While cargo security checks, passenger experience improvements, and flight scheduling are critical components of airport operations, they fall under different departments or functions within the airport's overall management structure. Cargo security checks relate to safety and compliance regulations, which are typically handled by security personnel or a dedicated security department. Passenger experience improvements may involve customer service and airport amenities, which are often handled by other operational teams focusing on front-line customer interactions. Flight scheduling is managed by the airline operations teams and air traffic control, who coordinate the arrival and departure timings of flights.

Thus, the ATOC's role in managing loading and unloading operations is crucial for the efficient functioning of airport logistics and directly impacts the overall performance and safety of air transport.